Sonnleitner GmbH & Co KG
1st and 2nd Level Support (acceptance, processing, and response to inquiries and error reports) Provision of hardware and software Recording, prioritizing, processing, and forwarding of error and disturbance reports in the ticket system
Professionally receive, analyze, and resolve IT requests and incidents from colleagues step by step. Proficient handling of hardware and software. Document and continuously optimize IT processes. Teamwork and communication with users.
1st and 2nd level support (accepting, processing and answering inquiries and error messages) Hardware and software provision Acceptance, classification and processing of errors and fault reports, if necessary using a ticket system Classification and, if...
Your tasks: 1st and 2nd level support (acceptance, processing and answering of inquiries and error messages) Hardware and software provision Acceptance, classification and processing of errors and fault reports, if necessary using a ticket system...
1st and 2nd level support (accepting, processing and responding to inquiries and error messages) Hardware and software provision Acceptance, classification and processing of errors and fault reports, if necessary using a ticket system Classification...
