helloly GmbH
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In this role, you handle technical inquiries from customers about our web hosting platform, perform troubleshooting, and assist in product development while maintaining a knowledge base.
In this role, you will handle customer inquiries regarding web hosting and domains via phone, chat and email, conduct product testing, and actively contribute to product development and knowledge base maintenance.
Product and general support for our web hosting and domain customers. Processing customer inquiries via telephone, chat and email. Product testing and active participation in product development. Building and maintaining a comprehensive knowledge database.
As an IT Technical Customer Care Agent, you are the link between our customers and our innovative web hosting platform. You not only solve technical challenges, but also shape the future of our digital products. Technical support for our web hosting and...
Development and operation of highly available IT services in the Linux environment Structure of configuration management and deployment processes Establishment of the system engineering team Conception and implementation of availability and performance...
Establishment of the software development team Structure of the SW development environment Conception of the CI/CD processes as well as the test driven development Conception and development of interfaces and micro services Proactive collaboration and...