feratel media technologies AG
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In this role, you handle customer requests via Atlassian Service Desk and conduct API tests, while closely collaborating with development and product management during project execution.
In this role, you will be responsible for maintaining digital signage systems, installing Windows systems, troubleshooting issues, and providing customer support in the electrical engineering field.
In this role, you will plan, coordinate, and implement projects while analyzing and resolving technical issues. You will document inquiries, maintain the knowledge base, and optimize support processes for increased customer satisfaction.
You, together with our team, are the central point of contact for customer inquiries regarding our software solutions. They independently handle simple support requests and consult colleagues for more complex issues. You are motivated to continuously...
You are the driving force behind the implementation of the NIS2 requirements - including documentation & communication. You develop our Information Security Management System (ISMS). You conduct risk analyses and threat scenarios and develop appropriate...
Processing and resolving technical support requests Documentation of fault reports and complaints Independent root cause analysis and troubleshooting Needs analysis and offer preparation Collaboration in quality assurance
Installation of different software solutions Configuration and maintenance of various hardware Documentation of work processes Monitoring of various systems
Creating data and security risk analyses Creating security plans such as DRP (Disaster Recovery Plan) and IRP (Incident Recovery Plan) Management of NIS2 requirements and associated documentation Development, implementation and periodic updating of...
Building and maintaining CI/CD pipelines for containerized applications Implementation of monitoring tools and processes to ensure the performance and availability of our applications Support and optimization of the cloud infrastructure based on...
Development and implementation of attractive and functional user interfaces and web applications Ensuring compatibility with different browsers and devices Optimizing website performance and user experience teamwork
New and further development of software solutions in the field of webcams, information systems and digital signage (based on Raspberry PI) Maintenance and administration of existing customer solutions Participation in external and internal projects
Support and further development of the existing IT infrastructure in the in-house data center Maintenance and administration of components of current customer projects Implementation and optimization of our services monitoring and reporting
Together with our team, you are the central point of contact for customer inquiries about our software solution for tourism regions You solve simple support requests from our customers independently and consult your colleagues for more complex tasks You...