Convotis GmbH
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Independent processing of IT requests via ticket and hotline. On-site and remote support of clients and workstations. Installation and setup of hardware and software. Creation and maintenance of technical documentation.
Organizational and technical management of the 2nd Level Support M365 Large Enterprises team with 13 employees and management of the cross-site 2nd Level Support. Resource planning for the operation of customer systems and customer projects in the...
Ensuring system availability, monitoring the SAP basic operations of our national customers Requirements analysis, problem identification, optimization suggestions and implementation of solutions Administration, control and maintenance of data backup...
In our five-person SAP Application Management team, you will be responsible for SAP support in the modules SAP Sales & Distribution (SAP SD) and SAP Logistic Execution (SAP LE) You solve tickets in 1st and 2nd level support and advise our diverse...
2nd level remote support of IT solutions (focus on Microsoft products) Troubleshooting and operations Supporting our customers with complex problems Making configuration and design changes Independent, structured and solution-oriented error analysis,...
Creation of target images for different on-premise/cloud/hybrid integrations based on Microsoft solutions Identification of market trends, best practices and proactive identification of optimization potential Development of decision-making principles...
1st level remote and onsite support in the Windows client and Office environment Processing and prioritizing tickets and support requests Supporting our customers with IT problems Installation, configuration and support of workplace devices such as PCs,...
You provide significant support in further development and operations Administration and management of Microsoft 365 services Implementation and optimization of the IT system landscape in the Microsoft 365 and server environment Azure Virtual Desktop...
Analysis and resolution of incoming helpdesk requests (1st & 2nd level support) via ticketing and hotline Incident management according to ITIL and routing or coordination of inquiries to specialist teams Remote troubleshooting related to MS Windows...
You are in direct contact with our customers and are responsible for the analysis, conception, testing, documentation and implementation of customer requirements Embedded in a professional team, you will contribute your diverse SAP know-how and, after...
Contact person for our customers (telephone support, email and ticketing system) System monitoring using the Nagios and Wotan monitoring system Receipt, processing, forwarding and tracking of faults Independent analysis and elimination of incidents and...
As the main technical contact, you act at the customer and service level You are responsible for the provision of the services assigned to you from the infrastructure area You recognize risk issues in IT operations, evaluate them and show options for...