Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical issue tickets, provide both phone and remote support, install IT workstations, and manage user administration in Active Directory.
Job Technologies
Your role in the team
- As an IT System Administrator / IT Client Manager - 2nd Level Support (m/f/d) at CRIF, you support our users with technical issues and inquiries, ensure the smooth operation of their IT systems, and contribute to their effective work.
- Acceptance, prioritization, and processing of technical and professional fault reports and service requests.
- Resolving technical fault reports and service requests.
- Telephone, remote, and on-site support for our users.
- Processing requests in our ticket system.
- User management Microsoft Active Directory.
- Installation and rollout of IT workstations (hardware and software).
- Close collaboration with all other IT departments to find the appropriate solution for the user.
- Administration of client infrastructure and mobile devices.
- Management of software distribution and patch management.
- Handling of (partial) projects in the IT Operations environment.
- Maintenance of the internal knowledge base.
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Our expectations of you
Education
- You have completed vocational training in the IT sector and/or relevant experience in the IT environment.
Qualifications
- Your knowledge of current office hardware, as well as Windows operating systems and Office applications, is very good.
- You approach support services in a customer- and solution-oriented manner.
- You have basic knowledge of IT security, and familiarity with the ITIL environment is desirable.
- Communication skills, team orientation, responsibility, and cost awareness are among your strengths.
- You have very good German and good English skills, both written and spoken.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
Location Vienna
Diefenbachgasse 35
1150 Wien
Austria
This is your employer
CRIF GmbH
Wien
CRIF GmbH is the leading provider of credit risk management solutions, fraud prevention and decision management solutions in Austria. We offer our clients a complete range of services to help them manage their risks and make better decisions along the entire customer lifecycle.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT system administrator/client manager
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
