Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 58.000 € Gross/Year
- Location
- Hörsching
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will contribute market requirements to software development, test new diagnostic software, and support international partners with complex technical challenges.
Job Technologies
Your role in the team
- Your focus is on incorporating market requirements, validating new software versions, and technical communication during releases.
- For complex technical issues, you additionally support our sales partners and service organizations through targeted expert assistance - via ticket, email, phone, or on-site if necessary.
- Participation in the further development of our diagnostic software and diagnostic tools for our excavator and dumper portfolio.
- Incorporating market requirements, service experiences, and user feedback into development and improvement projects.
- Testing, validation, and release support for new diagnostic software versions on machines, components, and systems.
- Creation, coordination, and tracking of requirements for software and diagnostic software development projects.
- Technical support for our global service network in the analysis, resolution, and follow-up of complex technical, electrical, electronic, and hydraulic issues on construction machinery.
- Provision of support services via ticket system, email, hotline, remote call, or on-site as needed.
- Close collaboration with product development, quality management, project management, suppliers, and other departments, as well as systematic feedback on product, diagnostic, and quality issues for the continuous improvement of our products and services.
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Our expectations of you
Education
- Completed technical education (apprenticeship, technical school, or HTL).
Qualifications
- Good knowledge of vehicle electronics, electronics, mobile hydraulics, and drive technology.
- Analytical, independent, and solution-oriented working style with ambition for professional development.
- Strong service and customer orientation, as well as enjoyment in collaborating with international contacts.
- Strong communication skills and team ability in dealing with internal departments, suppliers, and sales partners.
- Excellent MS Office skills, SAP knowledge is an advantage.
- Good spoken and written English skills.
- Willingness to occasional business trips, especially for complex support cases or market launches (max. 10%).
Experience
- Several years of practical professional experience in construction machinery technology, agricultural machinery technology, commercial vehicle technology, mechatronics, or in a comparable technical industry.
- Experience with diagnostic systems, control units, CAN bus systems, or software testing is advantageous.
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What we offer
- If the above criteria are met, we offer you a competitive annual gross salary according to the collective agreement for the metalworking industry of approximately EUR 58,000 (plus a variable component of up to 10%).
- Willingness to overpay depends on your qualifications and professional experience.
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Benefits
Health, Fitness & Fun
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Wacker Neuson
Hörsching
The Wacker Neuson Group is one of the leading manufacturers of construction equipment and compact machines – with over 50 subsidiaries, 140 sales and service stations, and over 12,000 sales and service partners worldwide.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Engineering Industry
Factory Customer Service Technician - Focus on Diagnostic Software
- Salary
- from 58.000 € Gross/Year
- Location
- Hörsching
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
