Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT support requests for Post AG, log tickets in the ITSM tool, assist with hardware issuance, and ensure satisfactory problem resolutions through creative troubleshooting.
Job Technologies
Your role in the team
- You are responsible for the backoffice IT support for all users of Post AG and its subsidiaries, handling IT issue inquiries and logging tickets in the designated ITSM tool.
- You provide assistance with order placements and handling urgent issues, and implement necessary measures to resolve all arising incident reports.
- You assist users with technical inquiries and issues, ensuring satisfied and productive employees in our company through your creative problem-solving. You impress with your professional demeanor and strong communication skills, whether remotely or on-site.
- You support users during the initial issuance of hardware or when switching operating systems, carry out hardware swaps and reorders, ensure a smooth process and the satisfaction of our users on-site at the company headquarters, and provide direct support in the executive office if needed.
- You work together with colleagues at the IT Service Desk as well as with the specialist departments, and participate in regular meetings; knowledge exchange is also part of your responsibilities.
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Our expectations of you
Education
- Completed technical education at a matriculation level (e.g., AHS, apprenticeship, etc.) or equivalent.
Qualifications
- Basic knowledge of MS Office 365 products, Windows 11/10, as well as Active Directory, networking, and hardware and software.
- Analytical and logical thinking skills as well as strong problem-solving abilities with a willingness to ongoing learning.
- High commitment, initiative, stress resistance, and a strong focus on results.
Experience
- Experience in 1st Level IT Support as well as 2nd Level on-site IT Support is advantageous.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Post AG
Wien, Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.8
Workingconditions
4.3Engineering
3.1Career Growth
4.0Culture
3.9
IT Servicedesk Agent
- Salary
- from 36.600 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
