Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will take charge of the installation and maintenance of innovative simulation systems – both remotely and on-site – while solving technical challenges in 2nd level support for global customers.
Job Technologies
Your role in the team
- As part of our Support & Staging team, you ensure that our innovative simulation solutions for medical training operate reliably worldwide.
- You are the technical point of contact responsible for commissioning systems via remote access or on-site and providing reliable support.
- You independently solve technical challenges - via remote access to systems around the globe.
- You support clients in 2nd level support - competently, friendly, and solution-oriented.
- You take ownership of tickets, keep track of everything, and ensure that each issue is properly followed up.
- You commission our systems at our location in Vienna, thoroughly test them, and occasionally work internationally on-site with clients (global travel readiness).
- You document technical issues clearly and comprehensibly.
- You actively contribute your ideas and help us continuously develop our products and processes.
- You also support us in on-call duties.
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Our expectations of you
Education
- You have completed training in the IT field (e.g., HTL or higher).
Qualifications
- You have good expertise in network administration.
- You work in a service- and customer-oriented manner and keep an overview even in complex situations.
- You love tackling technical challenges and finding smart solutions for every problem.
- You communicate very well in German and English — additional languages are a plus.
- You value teamwork, actively contribute, and work closely with our colleagues in Dallas (USA).
Experience
- You already have 2-3 years of experience in the IT sector and ideally also in handling AV systems.
- You are proficient in Windows 10/11 and ideally have experience with Windows Server environments.
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What we offer
- A great team that is not only friendly but also professional - teamwork makes the dream work.
- There is a relaxed atmosphere here. We value openness and look forward to seeing your talents flourish.
- You will become part of a successful company and have the opportunity for personal development.
- Our office is easily accessible. Additionally, we cover the costs for your Vienna ticket.
- Where's lunch? We offer freshly cooked and supported delicacies that you shouldn't miss.
- Want even more benefits? Participate in our sporting activities (e.g., yoga), health campaigns, and fun (team) events.
- You start with us with 40 hours per week in flexible working hours.
- The possibility for home office (up to 20%) is also available.
- For this position, we offer you a gross annual salary starting from €35,000.00 (depending on qualifications and experience, with a clear willingness to pay above this amount).
- Your start with us: as soon as possible.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
SIMStation GmbH
SIMStation is a premium manufacturer of audio-visual recording and debriefing systems for simulation, learning and training centers. Our flexible AV system solutions offer the highest audio and video quality and the technically most advanced software on the market – extensive in functionality, yet very easy to use.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support & Staging Engineer
- Salary
- from 35.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
