Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support users in 2nd level technical issues, perform troubleshooting, manage innovative media technology solutions, and maintain documentation for IT infrastructure projects.
Job Technologies
Your role in the team
- Your responsibilities include supporting users in close coordination with your team members in the 3rd level support area.
- In case of a media technology issue, you are the first on site and can intervene immediately.
- You support various IT infrastructure projects with your skills.
- Analysis, troubleshooting, and documentation in the field of end-user hardware.
- On-site support for innovative collaboration solutions as well as the smooth technical execution of webcasts and video conferences.
- Close collaboration with the 1st Level Support as well as the specialist departments.
- Active support of vulnerability management and remediation of weaknesses.
- Creation and maintenance of technical documentation and knowledge bases.
- Support in the implementation of IT infrastructure projects.
- Processing and prioritization of support tickets in the IT service management system.
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Our expectations of you
Qualifications
- Excellent knowledge in audio, video, and media technology.
- Knowledge of network technology.
- Very good knowledge of German and English.
- A proactive, responsible, and independent way of working.
- You don't meet all the listed criteria? No problem! Not every applicant needs to fulfill all the requirements; we are happy to invest in your skills!
Experience
- You have experience with the most common operating systems in the client and server environment (Microsoft Windows) and the associated hardware.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 👔Textile Service
- 🅿️Employee Parking Space
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 😇Time for External Voluntary Work
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🚎Public Transport Allowance
- 💵Bonus Payments
- 🚙Company Car
- 💰Bonus Commisions
- 📱Company Phone for Private Use
Health, Fitness & Fun
- ♿️No Physical Barriers
- 🧠Mental Health Care
- 💰Team Budget for Free Use
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
PwC Österreich
Klagenfurt Am Wörthersee, Graz, Salzburg, Wien, Linz
PwC is one of the leading consulting firms in the world, offering services in auditing, tax and legal advice, and business consulting. We have a long history of providing quality services to our clients, and our team of experts is second to none.
Description
- Company Size
- 250+ Employees
- Founding year
- 1994
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Banking, Finance, Insurance, Consulting, Law, Finance, Economics
IT Mitarbeiter 2nd Level Support
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
