Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time
- Contract Type
- Temporary employment
- Salary
- from 3.146 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support employees in IT queries and issues, install devices, manage user rights, help enforce IT security policies, and assist in change projects and solutions development.
Job Technologies
Your role in the team
- Support and advising our employees in 1st- and 2nd-level support, both on-site and in remote support.
- Analysis and processing of IT requests and incident reports, as well as coordination with internal contacts and external specialists.
- Installation, configuration, and lifecycle management of end devices (laptops, desktops, smartphones, IT accessories).
- Administration of user, role, and permission management in Windows and Microsoft 365 environments as well as in specialized applications (e.g., Microsoft Dynamics AX, Vivendi, BMD).
- Configuration and management of mail accounts, shared mailboxes, and mail distribution lists.
- Participation in workplace rollouts, software distributions, and the standardization of client environments.
- Support in the implementation and compliance with IT security policies (e.g., access controls, device compliance, security awareness).
- Documentation of systems, processes, and support solutions for sustainable knowledge retention.
- Participation in IT projects as well as active co-creation and further development of our IT services and workplace solutions.
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Our expectations of you
Education
- Completed IT education (e.g., HTL, FH, university) or several years of practical experience in 2nd-level support.
Qualifications
- Solid knowledge of Windows client and Microsoft 365 environments.
- Very good understanding of user, role, and permission concepts as well as IT security basics and secure network knowledge.
- Analytical, solution-oriented, and independent working style with a high level of service orientation, team spirit, strong communication skills, and reliability.
- Very good German skills (at least C1 level) and good English skills (B2 level).
- Are you also motivated to contribute your own ideas and be part of exciting change projects?
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Wienwork integrative Betriebe und AusbildungsgmbH
Wien Work ist ein gemeinnütziges Unternehmen der Sozialwirtschaft mit arbeitsmarktpolitischem Auftrag. Unser Unternehmensziel ist es, Arbeitsplätze für am Arbeitsmarkt benachteiligte Menschen zu vermitteln und zu schaffen. Wir ermöglichen Menschen mit Behinderungen, chronischen Erkrankungen oder langzeitarbeitslosen Menschen die Teilhabe am Wirtschafts- und Gesellschaftsleben.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Specialist
- Salary
- from 3.146 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
