Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 44.450 € Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently analyze and resolve support tickets, collaborate closely with departments, and improve the SalesWorkspace through error management and documentation.
Job Technologies
Your role in the team
- Independent analysis and resolution of support cases.
- Tracking of program errors together with requirement engineers.
- Intensive collaboration with the business units to improve the SalesWorkplace.
- Reviewing logs using tools such as "Kibana" and forwarding to 2nd-level support.
- Creation of Jira tickets for tracking and fixing bugs by the development team.
- Opportunity to specialize in specific areas (Incident Manager, etc.) as well as taking on 2nd-Level responsibilities.
- Documentation of frequently asked processes in solution databases.
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Our expectations of you
Education
- You have completed vocational training with a diploma (AHS, HAK, HTL), an IT apprenticeship, or you are a career changer.
Qualifications
- Your communication skills and enjoyment of teamwork distinguish you.
- You bring enthusiasm for IT and a desire to specialize in the Support field.
- You enjoy customer contact and working with people is close to your heart.
- With your precise and independent working style, you inspire our clients.
- In addition to very good German skills, you can also express yourself well in English.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Job Locations
Location Salzburg
Louise-Piëch-Straße 2
5020 Salzburg
Austria
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Porsche Holding GmbH
Salzburg
The Porsche Holding Salzburg is the largest automotive trader in Europe, active in 21 European countries as well as South America and China.
Description
- Founding year
- 1949
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Support Engineer
- Salary
- from 44.450 € Gross/Year
- Location
- Salzburg, Vienna
- Working Model
- Hybrid, Onsite
