Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.100 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage and enhance VoIP systems, provide technical support to clients, analyze disruptions, create documentation, and collaborate closely with various stakeholders in the service process.
Job Technologies
Your role in the team
- Support and further development of solution-oriented VoIP systems.
- Product range of Sinch (formerly SAP CCtr) as well as integration of various CRM systems
- 1st and 2nd level support for technical customer inquiries
- written, telephone, and on-site customer support (including willingness to travel)
- Writing documentation
- Interface to all actors involved in the service process
- Monitoring and ensuring the ongoing operation of the IT infrastructure
- Analysis of disruptions and problems
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Our expectations of you
Qualifications
- Entry-Level IT Professional
- General network & TCP/IP knowledge
- General knowledge of creating MS SQL queries
- Knowledge in the field of telecommunications is an advantage (Voice over IP, SIP,
- ISDN, WebRTC)
- Communication and cooperation skills, as well as enjoyment in dealing with
- People
- Team spirit and teamwork
- Project-oriented and solution-focused work
- Own responsibility, self-motivation, and the drive for problem-solving.
- Time flexibility, willingness to learn and travel
- Excellent German and good English skills
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Benefits
Health, Fitness & Fun
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 💰Team Budget for Free Use
- 🧠Mental Health Care
- ♿️No Physical Barriers
- 🙂Health Care Benefits
Work-Life-Integration
More net
Job Locations
Location Vienna
Schmalzhofgasse 26
1060 Wien
Austria
This is your employer
LinkThat YouCon EDV Dienstleistungs GmbH
Wien, München, Košice
We are a system integrator that links telephone solutions with CRM/ERP products from leading manufacturers. Our customer service and sales tools are enriched with the latest advances in artificial intelligence, so contact centers can work efficiently and future-proof.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2006
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Network Engineer
- Salary
- from 43.100 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
