Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- Continuous development, configuration and maintenance of our ITSM solution with a focus on user-friendliness and efficiency.
- Management and optimization of IT service processes according to ITIL standards.
- Responsibility for the structured documentation of ITSM processes.
- Coordination of new requirements as well as new solutions and processes in ITSM with the business departments.
- Planning and coordination of implementation in cooperation with all relevant stakeholders including external service providers.
- Conducting training for employees on ITSM processes and supporting application users in their day-to-day business.
- Coordination and communication with various departments and staff units.
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Our expectations of you
Qualifications
- ITIL Practice Manager certification is beneficial to ensure high service quality.
- Analytical thinking and strong organizational skills.
- Team spirit, strong communication skills and a desire to develop further.
Experience
- Experience in IT service management and in the implementation of efficient service processes.
- Experience with Matrix42 as an ITSM tool as well as knowledge of JavaScript, PowerShell, SQL (advantageous).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Österreichisches Verkehrsbüro Aktiengesellschaft
Wien
The Verkehrsbüro Group is Austria's most versatile tourism company and market leader in hotel services, leisure travel, and business tourism.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT Application Manager - ITSM
- Location
- Vienna
- Working Model
- Onsite
