Operations Engineer

Hello Tech Enthusiast, nice to e-meet you! 👋

You are looking at the job offer for:  Customer Operations Engineer (junior/mid/senior - depending on your experience and skills)

Please, note that we are looking for someone who is comfortable working flexible hours: this role requires mandatory shift and sometimes weekend work too. If you are unable to commit to this requirement, please do not apply.

Who we are and why do we care?

MAVOCO is committed to innovation as a leader in Connectivity Management Platforms. We see the foundation of any digital business models as subscription management and the transformation of connected sensor events into billing to customers.

Our revolutionary, proprietary CMP Platform, developed in-house and refined over a decade is one of the fastest growing systems in this industry. Our technology and smart thinking 💭 is proven to accelerate growth and lead us to success. MAVOCO is driven by the best digital thinkers and engineers in the industry. Our products are built by fast-reacting, talented, hands-on, helpful kind of people. If you’re Someone who thinks out of the box, like dynamic working pace, like constant change, act fast and wants to make an impact in IoT world, then get ready to join our colleagues 🦸‍♀️ 🦸‍♂️ Don’t wait, send your resume to us! 📩

🤝 We would trust you with below responsibilities:

• Deliver proactive and reactive support & respond to support requests
• Analyze, prioritize and solve issues (Incidents, Problems)
• Provide full and efficient user support (B2B)
• Work collaboratively with others within the team as well as with other organizations within MAVOCO 
• Close interaction with international customers (Global)
• Be actively involved in the continuous improvement of our software development processes
• Participate in the analysis and fixing of problems reported by CSPs
• Create and extend system and process documentation

• 🔎🕵 This is the right job for you if:
• You have Telecommunication and / or IoT Connectivity Management knowledge
• Bachelor’s or higher degree in IT, CS or related that from a reputed university 
• You are fluent in English
• You like to work in an international environment 
• You are aware that international customers are located in different time zones, and you want to contribute to that setup anyway

• New Features

• Maintenance, Bugfixing

• Client Support

• Documentation

• Organisation

• Meetings