Level: Senior

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 56.000 € Gross/Year

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you assist 1st level support with complex issues, maintain servers, troubleshoot network problems, and work closely with the team to optimize support processes.

Job Technologies

Your role in the team

Problem Solver: Support with issues when 1st level support can no longer proceed - from software bugs to hardware failures and network problems, you will then take care of the root cause analysis.
System and Network Professional: Maintenance of servers, network troubleshooting (e.g., firewall, VPN), and management of user and customer accounts (permissions, policies).
Team Player: You promote close collaboration with colleagues from Support and Operations, handle problem escalations, and continuously contribute to improving support processes.
Documentation: You keep our knowledge up to date and actively contribute to improving our internal processes.
Take responsibility: You lead as a senior and are the point of contact within the team.

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Our expectations of you

Qualifications

You impress with your technical expertise, especially in the areas of Windows, macOS, and Linux (including server environments).
You have a solid understanding of network protocols, IP addressing, subnetting, and network troubleshooting tools, and also possess basic knowledge of database management.
You bring a hands-on mentality and have a good understanding of SaaS platforms.
You possess strong analytical skills and do not lose track even in stressful situations.
Very good German and English skills. Oral and written at least C1.