Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Stadtgemeinde Vils
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist colleagues with technical inquiries regarding hardware and software, manage user accounts and devices, and resolve issues through various communication channels.
Job Technologies
Your role in the team
- You keep our professional daily life running.
- As the first point of contact, you support colleagues at all locations and in the home office with hardware, software, and account issues.
- You ensure that devices are quickly operational, issues are resolved promptly, and everyone can work productively.
- Single Point of Contact for hardware and software inquiries (tickets, chat, phone).
- Setup, rollout, maintenance & replacement of laptops, desktops, mobile devices & peripherals.
- User & License Management (e.g., Microsoft 365, AD, Identity/SSO).
- Deploy standard software, manage central updates, maintain permissions.
- Basic error analysis for network or system issues; escalation to the infrastructure team.
- Creation of short how-tos, FAQ articles & self-service guides.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, technical school) or relevant practical experience.
Qualifications
- Good Windows/Microsoft 365 skills; basic Linux knowledge is an advantage.
- Basic understanding of networks (IP, DHCP, WLAN, VLAN, VPN).
- Enjoyment in direct contact with users, patience, solution-oriented and structured way of working.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
IBF Solutions GmbH
IBF is the leading provider of software systems and consulting services in the field of machine safety. Our focus lies in supporting national and international customers with CE marking and risk assessment for machines, installations, and electrical devices.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication