Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT support requests, handle tickets, conduct error analysis, and assist users with inquiries in 1st and 2nd level support.
Job Technologies
Your role in the team
- First point of contact in the IT Helpdesk.
- Acceptance and processing of support requests.
- Documentation of inquiries and solutions in the ticketing system.
- Error analysis and troubleshooting within the scope of 1st- and 2nd-level support.
- Supporting users with their inquiries.
- Qualification and escalation of incidents to the responsible departments.
- General check for recurring disturbances to enable early problem identification.
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Our expectations of you
Education
- IT training and experience in the IT sector - technical background.
Qualifications
- Enjoyment in direct customer contact.
- Very good knowledge of German and English.
- Meticulous work ethic, accuracy, and reliability.
- Flexible team player.
- Willingness to take personal responsibility.
- Driver's license B.
Experience
- Experience in the Microsoft environment (e.g., Windows, Office).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
JOBS Experts Zeitarbeit GmbH
Jobs Experts Zeitarbeit GmbH focuses on providing personnel and offers comprehensive services such as temporary employment and outsourcing.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Salary
- from 2.800 € Gross/Month
- Location
- Innsbruck
- Working Model
- Onsite
- Diversity
- Open for all genders
