Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.080 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st level support for customer inquiries in e-mobility and internet support, address ticket requests, and collaborate closely with technical teams and product management.
Your role in the team
- You handle conversations on behalf of our clients and assist with 1st Level Support in the areas of e-mobility and internet support.
- You answer questions about contracts or general inquiries, for example.
- Documentation and tracking of customer inquiries in the ticket system.
- Close collaboration with engineering, backoffice, and product management.
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Our expectations of you
Qualifications
- You are service-oriented and possess strong communication skills.
- You possess language skills at level C in German and very good knowledge of English and French.
- You have a basic technical understanding and an interest in learning about new technologies.
- Your friendly appearance and your kind voice motivate you and your colleagues every day anew.
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This is your employer
XELEO by Benefit Partner
XELEO by Benefit Partner, an established customer service center in Austria, has established itself as a competent provider in customer service since its founding in October 2008. With around 150 employees, the company handles over a million customer contacts annually.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
support staff
- Salary
- from 2.080 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
