Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you analyze technical inquiries in Second Level Support, develop solutions for complex issues, and collaborate closely with international teams on hardware, operating systems, and networks.
Job Technologies
Your role in the team
- You are the central contact person in Second Level Support for technical inquiries after the initial handling by First Level.
- You analyze complex disruptions, document errors, develop sustainable solutions, and stay in contact with the clients until the issue is fully resolved.
- You work with hardware components, operating systems (Linux/Windows), cluster environments, databases, and networks.
- You take on tasks in system administration and assist with topics such as IT security and performance optimization.
- You coordinate escalations with third-level experts, monitor tickets, and ensure that all steps are documented in the system.
- You create and maintain knowledge articles for our Q&R database and actively contribute to continuous improvement.
- You work closely with international colleagues to ensure efficient problem-solving.
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Our expectations of you
Education
- You have completed an IT apprenticeship (HTL, IT apprenticeship) or have substantial professional experience in support/system administration.
Qualifications
- You have knowledge in hardware, operating systems (Linux/Windows), networks, databases, and ideally cluster technologies.
- IT security is not unfamiliar to you - you have basic knowledge or want to further develop in this area.
- Analytical skills, strong communication abilities, and a structured way of working characterize you.
- You have at least a B2 level proficiency in German and English.
- Shift work (including night shifts, on-call duty, and relevant allowances) is attractive to you.
Experience
- Experience with ITSM tools and ticketing systems is a plus.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
- 🛍Employee Discount
- 👷♂️Additional Insurance
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
KNAPP Industry Solutions
Dobl, Würzburg
At KNAPP, we are always bringing the latest technology to the world of warehouse logistics. Together with our customers from all over the globe, we develop custom-tailored solutions. Our unique combination of industry knowledge and technological expertise is the key to our success in creating innovative solutions.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2013
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation, Engineering Industry
Technical IT Support Engineer - Second Level
- Salary
- from 3.040 € Gross/Month
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
