Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.775 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will capture and analyze IT issues, optimize support processes, assist in installations, and lead training sessions in access control systems to efficiently provide technical solutions.
Job Technologies
Your role in the team
- You take care of:
- Recording, analyzing, and documenting software and hardware issues in collaboration with the development team.
- Further development of IT support processes and team structure in coordination with software development.
- Direct support for Friendly-Customer installations.
- Prioritize and manage open support tickets (software bug reports).
- Creation and consolidation of error descriptions as well as documentation of solutions.
- Documentation of technical expertise and special project solutions.
- Management and preparation of training sessions/workshops.
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Our expectations of you
Education
- Completed technical education (HTL) – preferably in Computer Science, Electronics, or a related field.
Qualifications
- What you bring to the table:
- Further development and optimization of support processes in collaboration with the development teams.
- Enjoyment in working with innovative IT technologies combined with proprietary hardware/software.
- Analytical thinking and approach to diagnosing and resolving technical issues.
- Proficient in ticketing and collaboration tools such as Jira and Confluence.
- Team player, high motivation to perform, independence, and flexibility.
- Very good English or German skills (C1).
Experience
- Several years of experience in 2nd/3rd-level support, managing various customer systems.
- High solution-oriented approach and communication skills, training experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
PKE Facility Management GmbH
We understand integrated Facility Management as a strategic management of a property, including the related systems and services that don't fall within the core business of the owner/user, but rather encompass comprehensive technical, infrastructure, and commercial service provision.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade
Senior IT Support Engineer - Access Control Systems
- Salary
- from 3.775 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
