Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role you monitor, prioritize and escalate incidents to meet SLAs, lead incident meetings with service desk, network, security and app teams, coordinate DORA/FMA reports and drive root-cause analyses and ITSM records.
Job Technologies
Your role in the team
- You monitor, prioritize, and escalate incidents according to established policies and thresholds.
- You lead incident-management meetings with all relevant stakeholders.
- IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - For bullet points, keep the structure - Technical terms that are used internationally can remain untranslated - Ensure correct grammar and natural flow Text to translate: You ensure the efficient handling of all incidents in accordance with Service Level Agreements (SLAs).
- You regularly communicate the incident status to internal stakeholders and external parties.
- You coordinate the reporting of serious incidents to supervisory authorities (e.g., FMA) in accordance with regulatory requirements (e.g., DORA).
- You initiate and oversee root cause analyses conducted by external service providers and ensure their timely and complete execution.
- You initiate and implement process improvements based on past incidents.
- You work closely with service desk, network, security, and application teams.
- You ensure proper documentation in the ITSM system and compliance with all regulatory requirements.
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Our expectations of you
Education
- You have completed IT training (e.g., apprenticeship, HTL) or equivalent professional experience.
Qualifications
- An ITIL Foundation certification or higher is advantageous.
- You have very good German language skills (C1) and good English language skills (B2).
- You have an understanding of banking processes and a high IT affinity.
- You enjoy communicating with people, are stress-tolerant, and have a high level of self-organization.
- You're ready to take on responsibility and to continually develop yourself.
Experience
- You have experience with IT service processes (Incidents, Service Requests).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hypo Tirol Bank AG
Innsbruck
The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!
Description
- Company Size
- 250+ Employees
- Founding year
- 1901
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Incident Manager
- Salary
- from 50.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
