Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
You will be responsible for receiving IT trouble tickets and inquiries from users, processing complex trouble tickets, and coordinating with 1st and 2nd level support.
Job Technologies
Your role in the team
- You receive IT incident reports, questions, and change requests from our users.
- Provide telephone and written support - friendly, solution-oriented, and with a smile in your voice.
- Acts as an interface between 1st and 2nd level support.
- Creates and edits complex trouble tickets in a structured, precise manner with attention to detail.
- Keeps our knowledge database always up to date.
- You support new colleagues during onboarding and share your knowledge within the team.
- Contribute your own ideas on how processes or workflows can be improved even further.
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Our expectations of you
Education
- A completed IT apprenticeship (e.g., IT/Computer Science apprenticeship, HTL or technical school) or experience in IT support / Customer Care.
Qualifications
- Career changers with an affinity for IT are very welcome.
- Good knowledge of Microsoft operating systems, MS Office & peripheral devices.
- Ideally, knowledge in the area of networks and Active Directory.
- Required German language skills at C1 level & English B2 - you communicate clearly and confidently.
- Enjoyment in helping people and finding solutions together.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Champion
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
