Level: Senior

Job Field: IT, Project, DevOps

Employment Type: Full Time

Contract Type: Permanent employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you will shape the digital strategy and roadmap, define KPIs for initiatives, and create dashboards to link tech metrics to business value. Analyze data and coordinate modernization initiatives across domains.

Job Technologies

Your role in the team

Shape and maintain the digital strategy and roadmap across domains (apps, data, cloud, workplace), aligned to business outcomes and the CIO agenda.
Define outcome-based KPIs/OKRs for digital initiatives (customer experience, reliability, throughput, cost-to-serve) and track benefits realization.
Build and curate executive-ready performance insights dashboards, scorecards, and narratives that connect tech metrics to business value.
Leiten Sie regelmäßige Strategie- und Leistungsüberprüfungen mit Domain-Leads und Anbietern; treiben Sie Korrekturmaßnahmen und Priorisierungsentscheidungen voran.
Analyze product/delivery data (e.g., cycle time, change failure rate, availability, MTTR) to identify bottlenecks and improvement levers.
Support sourcing and partnerships with outcome-focused measures; ensure provider contributions are visible in strategy and performance reports.
Coordinate cross-functional modernization initiatives (e.g., cloud adoption, observability, automation, resilience) and provide clear success metrics.
Run benchmarking and external scanning (industry peers, frameworks, best practices) to inform strategy refresh and target-setting.

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Our expectations of you

Qualifications

Strong familiarity with agile/DevOps/SRE.
Result-oriented and pragmatic way of working.
Track record of proven facilitation of cross-functional working groups; comfortable influencing senior leaders and partners without heavy governance framing.
Team player with a high social competence.
Tooling & metrics know-how a plus: ServiceNow (ITSM reporting), Jira (delivery metrics), APM/observability tools; good grasp of reliability and flow metrics (e.g., MTTR, CFR, DORA).

Experience

Strategy & operating model fluency: experience translating digital strategy into measurable roadmaps and OKRs.
Minimum 5 years of hands-on experience in IT service delivery, IT management or IT service management.

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