Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gemeinde Schwarzach
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you are the first contact for IT inquiries, maintain the knowledge base, and assist the team with client management while escalating complex issues to specialists.
Job Technologies
Your role in the team
- You are the first point of contact for employees at all locations regarding IT questions and issues (First-Level Support).
- You maintain our knowledge database with documentation and instructions.
- You collaborate with a global team to assist colleagues in the setup, management, and maintenance of clients.
- You recognize when a topic requires in-depth expertise and direct it specifically to the relevant IT departments.
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Our expectations of you
Education
- A completed education in the IT field (e.g., IT specialist in system integration) or comparable practical experience.
Qualifications
- Knowledge of Active Directory, Windows client systems (Windows 10/11), and Microsoft 365.
- Structured, reliable, and independent way of working.
- English in spoken and written form.
Experience
- Ideally, experience in IT support and working with ticket systems such as Jira Service Management.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
Location Gemeinde Schwarzach
6858 Vorarlberg
Austria
This is your employer
IMA Schelling Austria GmbH
Schwarzach
Since its inception, IMA Schelling has placed a focus on the production of saws. Continuously growing ideas, portfolio and size of business are indicative of this. Saws for partitioning sheet-like materials (and their periphery) have been their discipline since the 1960s. Research and development hold an extremely high value in order to be trendsetters in the market.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1979
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Culture
4.5Engineering
3.5Workingconditions
4.5Career Growth
4.2
Global IT Service Desk
- Location
- Gemeinde Schwarzach
- Working Model
- Hybrid, Onsite
