Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Onsite
Job Summary
In this role, you assist international business customers, handle support requests, perform troubleshooting, and manage the ticketing system, all within a 24/7 support environment as part of a team.
Job Technologies
Your role in the team
- Handling calls from our (international) business clients
- Prioritization and processing of tickets as well as forwarding them to 2nd and 3rd level support
- Independent management of the ticket system
- Problem analysis and troubleshooting at 1st level
- 24x7 support (weekly rotation morning/afternoon; night and weekend shifts)
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Basic knowledge in networking (preferably Cisco)
- Enthusiasm for IT solutions
- Very good German and good English skills
- High customer and service orientation
- Enjoyment of telephone customer contact as well as strong communication skills
- Good team player
Experience
- Professional experience in IT support is an advantage.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
This is your employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Engineering
3.5Career Growth
3.5Workingconditions
4.2Culture
3.7
IT Support Service Agent
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Onsite
- Diversity
- Open for all genders
