Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.547 to 3.819€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT users, handling inquiries in 1st Level Support, providing initial training, and managing user accounts across various directory services.
Job Technologies
Your role in the team
- You are the primary contact for users regarding questions and issues in the IT environment. In this role, you also support and assist end users with their initial setup (basic user training).
- They ensure high customer satisfaction through competent handling of incoming inquiries in the setup and provisioning of hardware (including IP telephony and printers).
- Your focus is on quick resolution and a high solution rate in 1st Level Support.
- You will be responsible for user and device administration across various directory services (Active Directory, MS Entra, SCCM, Exchange, IDM, MDM).
- You are responsible for tracking and escalating the resolution in 2nd Level Support (Service Desk) and 3rd Level Support.
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Our expectations of you
Education
- Education in the IT field or comparable
Qualifications
- service-oriented personality with team spirit
- a high degree of independence
- Enjoyment in dealing with people, flexibility, and reliability
- Willingness and readiness to continue education
Experience
- Experience in IT support
- Solid Windows knowledge and practical experience in the Microsoft environment
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What we offer
- Participation in an established, proven team
- varied activities and long-term career prospects
- sufficient onboarding time and short decision-making processes
- Development and Further Education Opportunities
- flexible working hours
- modern office spaces with good public transportation connections (especially U6, S-Bahn)
- Ultimately, what you can earn with us is agreed upon jointly and primarily depends on your professional experience. As a formality, the minimum basic salary according to the collective agreement for full-time employment, depending on qualifications and previous experience, ranges from €2,547 to €3,819 gross per month (14 times a year).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
SVD Büromanagement GmbH
Wien
The four social insurance institutions mentioned above (the Social Insurance Institution for Businesses, the Social Insurance Institution for Farmers, the Railway and Mining Insurance Corporation, and the Public Servants' Welfare Association) all hold a 25% stake in SVD.
Description
- Founding year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Field Support Staff
- Salary
- 2.547 to 3.819€ Gross/MonthNet salary converted from the gross salary in the job ad.1.931 to 2.636 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
