Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Wiener Neustadt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd/3rd level IT support requests, administer Windows environments, and analyze incidents to implement sustainable solutions for our customers.
Job Technologies
Your role in the team
- You primarily work in the office and support our clients in 2nd/3rd level IT support.
- You take ownership of tickets and handle incidents independently until a sustainable solution is achieved.
- You analyze recurring disruptions and implement sustainable measures.
- You administer Windows environments including Active Directory, permissions, and Group Policies.
- You work on network topics (LAN/WAN, VPN, firewall basics).
- For daily work, you mostly connect remotely to the systems of our clients.
- On-site visits at the customer's location are part of the role when necessary, e.g., during handovers, complex disruptions, or project milestones.
- You document solutions in a structured manner and build internal knowledge and standards.
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Our expectations of you
Qualifications
- Very good knowledge of Windows, Active Directory, DNS/DHCP, and typical client/server topics.
- Solid understanding of networking for structured troubleshooting.
- Very good German skills at level C1 or native or near-native proficiency in German.
- Security awareness and a clean role and permission concept.
- You communicate clearly, calmly, and professionally—especially towards clients.
- You work in a structured manner, prioritize clearly, and document transparently.
- You take responsibility and escalate appropriately, not too late.
- You enjoy working in a team, sharing knowledge, and value clean handovers over a solo fighter approach.
Experience
- At least 2-3 years of active experience in 2nd Level IT support in production customer environments.
- Experience with ticketing systems and thorough documentation.
- Experience with Azure or hybrid environments (e.g., Entra ID, Intune, Azure VMs) is a big plus.
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Job Locations
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techexx GmbH
techexx bieten eine proaktive Überwachung und Fehlerbehebung von IT-Systemen, Computern, Servern und Peripheriegeräten an – zusätzlich werden auch maßgeschneiderte Softwarelösungen entwickelt.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Agent 2nd/3rd Level
- Salary
- from 3.175 € Gross/Month
- Location
- Wiener Neustadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
