Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.591 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide internal support to customers via phone and remote access, resolve IT issues related to operating systems and software applications, and manage the setup of hardware products.
Job Technologies
Your role in the team
- Internal support: by phone, via remote maintenance, and directly on-site at clients' locations.
- Willingness to work early or late shifts in rotating schedules (between 7:30 AM and 8:00 PM).
- Solution-oriented support for support cases via phone, ticket system, or email, as well as their documentation.
- Processing of service entries/exits (onboarding, offboarding) as well as internal customer requirements.
- Analysis and troubleshooting of issues in the area of operating systems (from Windows 10), Microsoft Office, various software applications, as well as peripheral devices (printers, scanners, phones, etc.).
- Commissioning/Installation and delivery of various hardware and software products.
- Participation in IT projects (e.g., operating system upgrades Win 10 -> Win 11, Windows Server 2022 -> 2025).
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Our expectations of you
Education
- Completed IT apprenticeship, HTL (higher technical school) (partial) education, (partial) studies in the IT field, or equivalent practical experience.
Qualifications
- Expertise in Microsoft domains: Client operating systems from Windows 10 / Microsoft Office 2016 and Server operating systems from Windows Server 2019.
- Know-how in the areas of Active Directory/Windows Domain and basic networking is an advantage.
- Good peripheral knowledge (printers, phones, audio-video, etc.).
- Enjoyment in making phone calls and general customer contact.
- Independent and structured way of working.
- Very good German language skills.
- Driver's license B is an advantage (on-site assignments in the Vienna area).
- Teamwork, flexibility, and service orientation complete your profile.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
More net
Job Locations
Location Vienna
Austria
This is your employer
FH Campus Wien
Wien
The FH Campus Wien is the largest university in Austria, with more than 6000 students. It offers bachelor's and master's degrees as well as continuing education courses, which are organized into seven departments: Applied Life Sciences, Technology, Building and Design, Public Sector Studies, Health Sciences, Nursing Science and Social Work.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT service desk employee
- Salary
- from 3.591 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
