Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.300 € Gross/Month
- Location
- Vienna, St. Pölten
- Working Model
- Onsite
Job Summary
In this role, you will review and address IT requests from international clients and colleagues, diagnose issues, and escalate them, while managing user access through Active Directory and various systems.
Job Technologies
Your role in the team
- As a Service Desk Agent, your task is to maintain normal IT operations or restore them as quickly as possible.
- In this role, you support long-standing international clients from various industries, as well as colleagues from the ACP Group, with their IT-related issues.
- These include disruptions, outages, questions, and inquiries.
- Single-Point-Of-Contact (SPOC)
- You handle users' IT requests via phone, email, chat, and ticket system.
- Qualification, Solution & Documentation
- Through your professional error analysis, you facilitate a solution or well-documentedly pass on the issue in the ticket system.
- User Management
- By making the correct assignments in Active Directory, on the File & Exchange Server, and in custom applications, you ensure flawless onboarding/offboarding of employees and seamless permission management.
- Consulting and Support
- You also provide support when users have different questions or inquiries.
- Interface Management
- Through intensive communication and collaboration with internal departments and external partners, you ensure the timely handling of IT issues and always keep an overview of open topics.
- Monitoring
- Active monitoring of technical systems.
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Our expectations of you
Education
- Completed IT education (e.g., apprenticeship, HTL) or experience in IT technical customer support
Qualifications
- Good knowledge of Windows 10/11, MS Office, Active Directory, Android / iOS
- Desirable: Knowledge of IT Service Management (ITIL) as well as experience with client hardware.
- High quality standards as well as solution-oriented error analysis
- Independent and communicative personality
- Strong organizational and team skills
- Excellent spoken and written proficiency in German and English.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
Location Vienna
Wagenseilgasse 3
1120 Wien
Austria
Location St. P ölten
Porschestraße 23
3100 St. Pölten
Austria
This is your employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
4.1Workingconditions
4.5Culture
3.6Engineering
3.1
IT Service Desk Agent
- Salary
- from 2.300 € Gross/Month
- Location
- Vienna, St. Pölten
- Working Model
- Onsite
