In this role, you will be responsible for ensuring IT infrastructure availability by implementing IT services and Service Level Agreements (SLAs).

Responsibility for the implementation of IT services to ensure the continuous availability of the IT infrastructure.
Development and maintenance of Service Level Agreements (SLAs).
Monitoring and analysis of IT services to identify opportunities for improvement.
Proactive coordination and escalation of incidents (Incident Management) as well as ensuring quick problem resolution.
Close collaboration with internal departments and external service providers to ensure smooth IT operations.
Implementation and monitoring of IT security policies and processes in accordance with applicable standards.

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Completed degree in Computer Science, Business Informatics, or a comparable qualification with relevant professional experience.

Strong hands-on mentality.
Strong analytical skills and a solution-oriented work approach.
Excellent communication skills and assertiveness.
Teamwork skills, high commitment, and organizational talent.
Very good German language skills in speaking and writing (minimum language level C2).
Very good spoken and written English skills (minimum language level B2).