Job
- Level
- Lead
- Job Field
- IT, Network, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.800 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you oversee the network operations center's daily operations, lead a seven-member team, serve as the main contact for technical inquiries, and optimize processes for efficiency improvements.
Your role in the team
- You are responsible for the operational management of our Network Operations Center, ensuring stability, availability, security, and compliance with SLAs and financial objectives.
- You lead and develop a seven-member team – from onboarding through coaching to performance management.
- As a SPOC (Single Point of Contact), you are the central contact person for technical operational issues, escalations, and cross-departmental coordination.
- You manage the alarm and fault management and ensure proactive monitoring of our charging infrastructure.
- You plan resources, shifts, and on-call duties, ensuring optimal deployment scheduling.
- You coordinate external service providers, manufacturers, commissioning, and maintenance.
- You work closely with Customer Operations, Field Service, Technical Operations, and Product Management and Sales.
- You optimize processes and tools related to commissioning, maintenance, and escalation management, and ensure structured documentation.
- You analyze KPIs and reports, derive improvement measures, and drive their implementation forward.
- You represent Network Operations in escalation and review meetings with clients.
- You initiate and lead measures for continuous efficiency and quality improvement.
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Our expectations of you
Education
- Technical background (e.g., education or degree in electrical engineering, computer science, mechanical engineering, or relevant professional experience) – practical experience with technical systems is advantageous.
Qualifications
- Familiarity with service tools (e.g., ERP, CRM), monitoring, and ticketing systems.
- Structured, solution-oriented work approach and strong communication skills.
- Ability to remain calm even in intense situations.
- Excellent German and English language skills, both written and spoken.
- Willingness to travel and on-call duty / standby service as needed.
- Affinity for e-mobility.
Experience
- At least 5+ years of leadership experience in managing operational service teams with a strong focus on personnel management and SLA management.
- Several years of operational experience in technical operations, incident management, or network/field operations.
- Experience with SLA management, service provider management, deployment planning, and KPI reporting.
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What we offer
- We embrace flexible hybrid working: the proportion of home office and office work depends on your role within the team.
- We offer you a lot of flexibility in designing your daily work routine.
- Participation in shaping and further development – yes, please!
- Immediate team integration: Our buddy system and structured onboarding ensure an easy start for you.
- You work in a motivated and collegial team.
- We offer you an attractive salary (at least EUR 4,800 gross/month - depending on experience, overpayment is possible).
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
SMATRICS GmbH & Co Kg
Wien
SMATRICS is a successful and rapidly growing Green-Tech company with over 120 employees. As a subsidiary of VERBUND from Austria and the German EnBW (Energie Baden-Württemberg), we are one of the leading international e-mobility service providers in the fields of infrastructure, services and IT services. We are 360° providers and have been offering expertise along the entire e-mobile value chain since 2012.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2012
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Power Sector, Economy
Team Lead Network Operations
- Salary
- from 4.800 € gross/monthEstimated net salary based on the gross salary in the job ad.from 3.118 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
