Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.980 to 44.405€ Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you will handle IT requests and incidents in 1st Level Support, assist with clinical applications, and maintain the knowledge database for seamless service delivery.
Job Technologies
Your role in the team
- You, together with the Service Desk team, are the primary point of contact for our users regarding IT inquiries and incident reports.
- Receiving and processing incidents and service requests via phone, email, and ticketing system, including thorough documentation in our ITSM platform.
- Analysis, prioritization, and independent resolution of IT issues within the scope of 1st Level Support,
- Support for clinical applications and IT systems (e.g., KIS/Patidok, Citrix, Microsoft 365, Active Directory),
- Close collaboration with 2nd- and 3rd-level support as well as the IT teams of our locations,
- Monitoring and managing the ticket queues as well as ensuring the agreed Service Levels.
- Maintenance and further development of the knowledge database as well as identifying potential improvements in the support process.
- Support in coordinating daily operations and in the further development of our service quality.
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Our expectations of you
Education
- As a senior, you have at least 3 years of professional experience in IT, ideally in IT support, and possess solid knowledge of Windows environments, Microsoft 365, and Active Directory. Additionally, it would be advantageous if you have a solid IT education (apprenticeship, HTL, FH, etc.).
Qualifications
- You enjoy acting customer-oriented and are interested in professional service.
- A structured, independent, and reliable work ethic characterizes you.
- You have very good written and spoken German skills.
- If you like people the way they are, then you are a perfect fit for us. Of course, we also deal professionally with the topics of ethics and values – this is our core, which we are happy to share with you.
Experience
- You have experience with ticketing systems or ITSM platforms.
- It would be advantageous if you have experience in healthcare or with clinical information systems (CIS), as well as knowledge of Citrix environments, network fundamentals, or VoIP.
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What we offer
- You can expect a meaningful, challenging, and varied activity with a secure employer in the health and social sector.
- In our team, 12 dedicated colleagues are looking forward to you, for whom helpfulness, the service mindset, and humor are central.
- We engage in an equal-footing exchange, and our boss is always reliable.
- Additionally, we give you ample time and assign a dedicated contact person for the first few weeks to ensure you feel technically well-prepared as soon as you start engaging with your first client.
- Furthermore, we offer specialized training and development opportunities in 2nd and 3rd level.
- Home office option, free coffee and mineral water at the workplace, as well as discounted lunch are standard benefits for us.
- Our "Green Brand Seal of Quality" is not just an empty certification; we provide a financial subsidy for your public transport ticket.
- Depending on your professional experience, the annual gross salary for this position, based on a 40-hour workweek, ranges from EUR 35,980.00 (Junior) to EUR 44,405.34 (with at least 3 years of IT professional experience). Depending on your experience, there is a willingness to pay above the market rate.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
This is your employer
Barmherzige Brüder Österreich
Völkermarkter Vorstadt, Sankt Veit An Der Glan, Graz, Eisenstadt, Wien
The worldwide order of the Brothers Hospitallers provides healthcare and social services institutions in seven Austrian provinces.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
3.5Career Growth
3.6Engineering
3.0Culture
4.0
IT Service Desk Agent
- Salary
- 35.980 to 44.405€ Gross/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
