Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for supporting VoIP systems, conducting technical training, managing configurations, and assisting customers in the deployment of voice telephony services.
Job Technologies
Your role in the team
- The purpose of this role is to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems, managing requirements engineering, network configurations, and system deployments.
- This includes training customer employees and maintaining communication, always focusing on customer satisfaction.
- Deployments (remote or on-site including international travel)
- Support Sipwise customers in terms of set-up and operation of voice telephony and stay in continuous communication with them.
- Technical trainings in English (remote or on customer´s site)
- 2nd level support for and monitoring of customer projects
- Ticketing / bug tracking, troubleshoot and fix.
- Testing: Reconfigure Sipwise lab environments to closely match customer configurations or to new scenarios
- On-call duty (extra paid, max. 1 week/month)
- Leading demo sessions for potential customers (remote) with a sales colleague.
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Our expectations of you
Qualifications
- Good knowledge in Linux
- Understanding of (Cisco) switches and/or dynamic routing protocols
- Fluent in English, spoken and written
- Willingness to travel (max. 10%)
- Networking knowledge
- SQL with focus on MySQL user and admin skills
Experience
- Professional experience in VoIP (SIP protocol)
- Experience with SIP devices, IP and Ethernet networks
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Benefits
Food & Drink
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Job Locations
Topics that you deal with on the job
This is your employer
Sipwise GmbH
Brunn Am Gebirge
Sipwise provides telecom operators with the essential core switching infrastructure they need to replace outdated systems and enable innovative new over-the-top services.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication