Logo Sipwise GmbH

VoIP Systems Operations Engineer

New

Job

  • Level
    Experienced
  • Job Field
    IT, Network, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite
  • Job Summary

    In this role, you will be responsible for supporting VoIP systems, conducting technical training, managing configurations, and assisting customers in the deployment of voice telephony services.

    Job Technologies

    Your role in the team

    • The purpose of this role is to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems, managing requirements engineering, network configurations, and system deployments.
    • This includes training customer employees and maintaining communication, always focusing on customer satisfaction.
    • Deployments (remote or on-site including international travel)
    • Support Sipwise customers in terms of set-up and operation of voice telephony and stay in continuous communication with them.
    • Technical trainings in English (remote or on customer´s site)
    • 2nd level support for and monitoring of customer projects
    • Ticketing / bug tracking, troubleshoot and fix.
    • Testing: Reconfigure Sipwise lab environments to closely match customer configurations or to new scenarios
    • On-call duty (extra paid, max. 1 week/month)
    • Leading demo sessions for potential customers (remote) with a sales colleague.

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    Our expectations of you

    Qualifications

    • Good knowledge in Linux
    • Understanding of (Cisco) switches and/or dynamic routing protocols
    • Fluent in English, spoken and written
    • Willingness to travel (max. 10%)
    • Networking knowledge
    • SQL with focus on MySQL user and admin skills

    Experience

    • Professional experience in VoIP (SIP protocol)
    • Experience with SIP devices, IP and Ethernet networks

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    Benefits

    Food & Drink

    Work-Life-Integration

    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Austria

    Topics that you deal with on the job

    This is your employer

    Sipwise GmbH

    Sipwise GmbH

    Brunn Am Gebirge

    Sipwise provides telecom operators with the essential core switching infrastructure they need to replace outdated systems and enable innovative new over-the-top services.

    Description

  • Company Type
    Startup
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Logo Sipwise GmbH

    VoIP Systems Operations Engineer

    Location
    Vienna
    Working Model
    Hybrid, Onsite

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