Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.485 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you coordinate cross-site support teams, optimize processes according to ITIL, and ensure high service quality and user satisfaction in hardware and software support.
Job Technologies
Your role in the team
- Technical and disciplinary leadership of four IT Field Support Teams at four locations.
- Coordination of cross-location support processes and ensuring uniform standards.
- Management of operational support in hardware and software, including ticket prioritization and SLA monitoring.
- Ensuring service quality and user satisfaction on-site and remotely.
- Organization and coordination of IT rollouts, office relocations, and hardware replacement projects.
- Regular coordination with other IT departments (e.g., infrastructure, helpdesk, applications).
- Process optimization according to ITIL as well as the development and maintenance of relevant documentation.
- Preparation of evaluations and reports as well as participation in strategic planning.
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Our expectations of you
Education
- Completed education (HTL/FH/University), ideally with a focus on Information Technology.
Qualifications
- Strong understanding of process workflows and the ability to identify optimization potentials.
- Solid knowledge in the areas of Windows clients, Microsoft 365, networking technology, common peripherals, and smartphones (Apple and Android).
- Class B driver's license.
- Strong communication skills, high customer and team orientation, as well as a proactive work approach and sense of responsibility.
- The desire to make Vienna climate-fit for the future together with the Vienna Stadtwerke Group.
Experience
- At least 3 years of professional and leadership experience in the field of IT Field Support / IT Field Service.
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Benefits
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
4.4Workingconditions
4.1Engineering
3.6Career Growth
4.5
Group Leader IT Field Support
- Salary
- from 4.485 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
