Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage call center and switchboard applications, develop Unified Communication systems, and monitor their security aspects, while serving as the direct point of contact for system inquiries.
Job Technologies
Your role in the team
- They create, develop, and manage the call center application or placement applications, which also include the phone number 01/4000.
- You are responsible for the security of the assigned subject area.
- You assume the role of Single Point of Contact (SPOC) for inquiries and requests related to the systems you are responsible for.
- They operate and develop additional Unified Communication systems (e.g., video conferencing systems, chat systems including presence status, telephony and self-service portals, call centers, FAX servers, voicemail, call forwarding including directory service and billing system).
- You are responsible for the continuous improvement and ongoing monitoring of the systems under your responsibility.
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Our expectations of you
Qualifications
- You have very good operating system knowledge in the field of Unified Communication (Cisco Callmanager and MS Teams).
- They have very good technical knowledge of the architecture of the hardware and software used (UC endpoints, mobile phones, laptops, PCs).
- You have knowledge of security practices, firewalls, VPNs, encryption technologies, user and permission management.
- You have knowledge of the lifecycle management of IT systems, including the planning and execution of releases and rollouts.
- You have good German language skills (at least level B2).
- You are decisive, confident in your demeanor, and assertive.
- You pay attention to accuracy and it is important to you to keep track of parallel tasks.
Experience
- You have several years of professional experience in the installation, configuration, and maintenance of UC systems, as well as in independent troubleshooting within the scope of incident management.
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What we offer
- Your employment relationship is based on the Viennese Civil Servants Act.
- Flexible working hours (without core working hours).
- Opportunity to work remotely (up to 60%).
- Option to offset overtime or to consume time off.
- Extensive training programs and opportunities for further development across a variety of roles within Wien Digital.
- Comprehensive health program: e.g., annual health check-up, company doctor, KFA-insured.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
System Engineer for UC Systems
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
