Job
- Level
- Experienced
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna, Heidelberg
- Working Model
- Onsite
Job Summary
In this role, you will support ERP and service systems, collaborate closely with GCS staff, carry out system implementations, and identify opportunities for process improvements.
Job Technologies
Your role in the team
- As part of our Global Customer Services (GCS) department, the GCS Systems Analyst is responsible for ERP and service systems supporting GCS.
- This role is accountable for providing first and second level support to internal customers including escalation management to the System IT teams.
- The scope includes end-to-end involvement in new system implementations: coordinating requirements gathering for new systems, participating in design development, validation, and launch.
- The Systems Analyst will also work with the business to become familiar with the GCS processes and identify areas where the performance or processes can be improved.
- Provide first level support to the GCS network of system Super-Users.
- Own the support strategy and manage the day-to-day support for MMS.
- In collaboration with the IT teams and system governance teams, manage system issues to resolution.
- Liaise with the system governance teams to manage business requests for system improvements.
- Support departmental reporting capability by contributing to reporting development, validation and deployment (Power BI).
- Manage system documentation creation & updates where necessary.
- Provide system training via the network of system super users.
- Leite die Anforderungserhebung für neue oder aktualisierte Systeme.
- Working with internal customers to understand the business requirements and document these as an input to the system implementation process.
- Review information and data trends to ensure that the business processes are achieving the desired results.
- Also, report out on process improvements.
- Drive internal collaboration with all GCSI stakeholders.
- Become a recognised SME for MMS business processes and use this knowledge to drive improvements for internal and external customers.
- Develop excellent working relationships with the GCSI system super users, the Country Service Leaders, and the broader MMS support teams to develop an understanding of the business requirements.
- Participate in the end-to-end implementation of new service and ERP systems.
- Provide leadership in the correct use of the service and ERP systems and business processes.
- Adhere to organization and department policies, quality procedures and protocols.
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Our expectations of you
Education
- Engineering degree or similar relevant qualification.
Qualifications
- Hands-on approach - understanding the Service operations.
- Ability to prioritize issues based on business impact.
- Pro-active; high-performing and results orientated.
- Strong customer orientation and problem-solving skills.
- Collaborative style, establishing strong relationships within the GCS International team.
- Problem solving: Identifying problems in business processes and offering suggestions for solutions/improvements.
- Ability to manage change and deal with associated challenging behaviours.
- Flexible attitude and ability to handle changing priorities.
- Good skills in MS Office applications.
- Excellent range of communication skills.
- Fluent in English, both oral and written.
Experience
- 5 years in similar roles in Healthcare industry.
- Experience in IT systems implementation.
- Experience in business process support.
- Experience in working in a multi-cultural environment and matrix organisation.
- Reporting: Preparing formal reports, presentations and other means of communication to relay the results of process analysis & customer experience metrics to the leadership team.
- Experience with Salesforce.com, SAP, Microsoft Power BI.
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What we offer
- At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.
- For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
Becton Dickinson Austria GmbH
Wien, Wien
At BD, one of the world's leading medical technology companies, we produce and distribute disposable medical products, devices and reagents with the goal of improving healthcare for people all over the globe.
Description
- Founding year
- 1961
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Culture
3.5Workingconditions
3.8Engineering
3.2Career Growth
3.5
Systems Analyst
- Location
- Vienna, Heidelberg
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
