Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 51.358 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate the IT service management team, develop internal processes, ensure stable operation of IT services, lead software implementation projects, and optimize incident management.
Your role in the team
- Leadership & Development: technical leadership of the IT Service Management team (approx. 7 employees)
- Operations & Development: Responsibility for the stable operation and adherence to SLAs, maintenance, and further development of our central IT service landscape (e.g., Insurance Core and auxiliary systems).
- Servicedesk: Handling of the incident process as well as receipt and processing of service requests
- Process Design: Execution and optimization of team-internal processes (e.g., Incident and Problem Management)
- Project Management: Steering and coordinating the operational aspects of implementing new software solutions and IT projects in close collaboration with the specialist departments and other IT teams.
- Interface function: operational contact person for internal stakeholders or specialist teams as well as for external service providers and software suppliers.
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Our expectations of you
Education
- Successfully completed studies in the IT field (Computer Science, Business Informatics) or a comparable IT qualification.
Qualifications
- Solid knowledge in the management of enterprise applications (core applications in banks or insurance companies, web solutions, CI/CD pipeline, etc.) as well as infrastructure knowledge (network, operating systems, databases, container technologies).
- Excellent German and English skills
- You personally convince with strong communication skills, empathy, assertiveness, and a structured, solution-oriented way of working.
Experience
- At least 5 years of relevant professional experience in Application Management or IT Operations, as well as experience working with outsourcing partners.
- Experience in technical or disciplinary leadership of networked teams
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What we offer
- Challenging, diverse responsibilities in an open, collegial work environment with flat hierarchies and short decision-making paths.
- centrally located, publicly accessible modern office in 1010 Vienna
- Ongoing specialized and personal development
- Additional days off
- Flexible working hours (flextime without core hours)
- Remote Work Policy (EU-wide) and Home Office Flat Rate
- Extensive attractive social benefits and perks: canteen, meal allowance, company bike, health insurance, occupational pension scheme, employee discounts, corporate events, unlimited coffee, and much more.
- Your annual gross starting salary according to the collective agreement is EUR 51,358.86 (full-time basis). Depending on specific qualifications and professional experience, a higher salary is naturally negotiable for us.
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Benefits
More net
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Österreichische Beamtenversicherung VVaG
Wien
The ÖBV offers solutions for every situation and is a specialist in life and accident insurance as well as pension planning. Private life assurance and accident protection are on offer, with further insurance solutions available through the ÖBV Selekt subsidiary.
Description
- Company Size
- 250+ Employees
- Founding year
- 1895
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Team coordinator IT Service Management
- Salary
- from 51.358 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
