Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle end-user support via remote access, manage service requests and incidents according to ITIL, while communicating with users and ensuring IT performance through service level monitoring.
Job Technologies
Your role in the team
- Your daily work includes client end-user support via remote maintenance software, including ticket processing (according to ITIL) in a versatile service and product environment.
- You process service requests (requirements) and incidents (fault reports).
- As the first point of contact for various IT issues, you can demonstrate your communication skills.
- You excel at monitoring Service Levels to ensure the smooth operation of our IT.
- In solution finding and troubleshooting, you will be supported by colleagues and a knowledge database that also thrives on your experiences.
- You support your colleagues during on-call duty (24/7 rotation).
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Our expectations of you
Education
- Completed training in the IT field.
Qualifications
- Solution-oriented, independent, and responsible work.
- Friendly demeanor and strong communication skills.
- Technical understanding and IT affinity.
Experience
- Experience in the areas of client end-user support, Windows/Linux operating systems, networking, and the MS environment.
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Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🚲Bicycle Parking Space
- 🎳Team Events
Work-Life-Integration
- ⏸Educational Leave/Sabbatical
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🍼Day Care for Kids
- 🏠Home Office
- ⏰Flexible Working Hours
Food & Drink
More net
Job Locations
This is your employer
ITSV GmbH
Wien, Linz, Wien, Linz
As an innovative technology company, we control and coordinate the IT activities of the Austrian social security system and thus contribute significantly to increasing efficiency in the field of IT. Competence, efficiency and customer satisfaction distinguish us.
Description
- Company Size
- 250+ Employees
- Founding year
- 2004
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.7
Culture
4.0Workingconditions
3.8Engineering
2.9Career Growth
4.1
Servicedesk Mitarbeiter
- Salary
- from 3.175 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
