Job
- Level
- Experienced
- Job Field
- IT, Scrum, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.300 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will coordinate the handling of IT incident reports in 1st Level Support, lead the team, and optimize processes to improve service delivery.
Your role in the team
- The IT Service Desk (1st Level Support) is the first point of contact for IT incident reports and IT service requests within the ÖBB Group.
- These cases are recorded as ITILv4-compliant tickets and are largely resolved by the Service Desk; otherwise, they are forwarded to the technically responsible support group (2nd, 3rd level) for resolution, with communication with the user remaining at the Service Desk.
- You are responsible for administrative and operational leadership tasks, resource allocation, performance management, and ensuring service levels.
- You conduct discussions and technical instructions derived from the target specifications, take on task assignments, motivate employees, and promote their development as well as employee and user satisfaction.
- You are responsible for the work organization within the team and play a key role in necessary agreements, reports, and operational dashboards.
- You drive knowledge management, necessary training and education, as well as information sharing within the team.
- You ensure the continuous improvement of performance, cost-effectiveness, and quality, as well as their objective measurement or the implementation of corresponding measures.
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Our expectations of you
Education
- You have an IT qualification and/or sufficient and several years of experience in an IT Service Desk or in a technical Service Center or Call Center.
Qualifications
- You are characterized by analytical, self-reliant work with a high level of service orientation and strong commitment.
- You enjoy working both independently and collaboratively within a team.
- You are team-oriented, eager to learn, and enjoy developing yourself through further training.
Experience
- You bring several years of experience in team coordination with basic business knowledge or equivalent.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
More net
Job Locations
This is your employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Workingconditions
3.6Culture
3.6Engineering
2.8
Team coordinator IT Service Desk
- Salary
- from 55.300 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply