Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you analyze incidents in Citrix and Windows client environments, assist with workplace rollouts, and modernize client setups while managing automation projects and QA activities.
Job Technologies
Your role in the team
- You analyze and resolve incidents in Citrix and Windows client environments as well as in the context of Active Directory/Azure AD, Intune/Endpoint Management, and App Packaging (Empirum).
- You actively contribute to workplace rollouts as well as the modernization of client environments and the further development of our tooling landscape.
- You support automation and AI initiatives in the support environment and contribute your own ideas.
- You conduct quality assurance measures and regularly coordinate with clients to continuously improve the service.
- Occasionally, you will undertake cross-location assignments within Vienna, directly at the client's site - flexibility is required.
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Our expectations of you
Education
- IT education (HTL/FH/University) or several years of experience in Workplace or 2nd-Level Support.
Qualifications
- Solid Windows client knowledge and troubleshooting expertise.
- Knowledge of Intune/Endpoint Management, Matrix42 Empirum, PowerShell, or automation processes is advantageous.
- A solution-oriented work approach combined with team spirit, strong communication skills, and reliability.
- A high willingness to learn, structuredness, and independence.
- Very good German and good English skills.
Experience
- Experience with ticketing systems such as ServiceNow.
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Benefits
Work-Life-Integration
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Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Raiffeisen Informatik GmbH
Wien, Zwettl-Niederösterreich
The Raiffeisen Informatik GmbH is the largest Austrian IT services provider. We are the leading provider of information technology solutions for those whose livelihood depends on it in our target markets. For over 35 years, we have been providing professional IT services to Austria's Raiffeisen sector and large customers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Culture
3.0Engineering
4.0Career Growth
3.4Workingconditions
4.4
IT Support Specialist – Modern Workplace & VIP Support
- Salary
- from 3.950 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
