Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- from 4.018 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
AI Summary
You analyze and document IT operational models and develop standardizations for the IT service catalog. Additionally, you facilitate workshops and evaluate sourcing models to optimize the entire IT organization.
Job Technologies
Your role in the team
- Interface between the 'FIT' program and the existing line organization in the IT-INSI domain as well as the ITSV for the development of a unified IT service catalog.
- Preparation and creation of the differences and similarities of existing IT operational models (e.g., support structures, server operations, sourcing) as well as ongoing evaluation.
- Development of recommendations (blueprints) for the standardization and consolidation of existing and future operating models in the IT-INSI domain.
- Documentation of operational models, development of a target structure, and organizational support for the involved organizational units to achieve this in the field of IT-INSI.
- Participation in sourcing concepts and models in the field of IT-INSI as well as in the management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Organization and facilitation of workshops and coordination with IT contacts.
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Our expectations of you
Education
- Completed IT education (e.g., university degree, technical college, apprenticeship, or comparable qualifications).
Qualifications
- Solid knowledge in the field of ITIL (ideally certified in ITIL 4 Foundation).
- Excellent communication and moderation skills.
- Confident handling of numerical and data material and solid analytical skills.
Experience
- Experience in establishing and operating an ITIL-compliant operating model.
- Experience in IT infrastructure as well as knowledge in SLA/OLA management.
- Experience in designing and creating reporting and presentation materials.
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Benefits
Work-Life-Integration
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Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Österreichische Gesundheitskasse (ögk)
The Österreichische Gesundheitskasse (ÖGK) is the result of a comprehensive reform of Austria's social security system. By merging the previous 21 insurance providers into 5, as of January 1st 2020, everyone in Austria will have access to high-quality health care.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance