Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Onsite
Job Summary
In this role, you independently handle complex IT incidents, optimize support processes, create documentation, and conduct training to ensure a smooth transition into operational operations.
Job Technologies
Your role in the team
- Incident, Request & User Lifecycle Management: Independent handling of complex IT disruptions and requirements as well as performing tasks in the area of user and permission management.
- Quality Assurance & Process Optimization: Proactive monitoring of the handling quality of IT disruptions and requests, and continuous improvement of our support processes.
- Reporting & Analysis: Conducting evaluations and analyses of incident and request management, as well as deriving improvement measures (CSI).
- Documentation & Knowledge Management: Creation and updating of technical documentation, work instructions, and maintenance of the knowledge database.
- Service Transition & Training: Support in the creation of handover documentation as well as conducting training sessions after project completion to ensure a smooth transition into operational activities.
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Our expectations of you
Education
- Completed training in the IT field (apprenticeship, HTL, FH, university) or several years of relevant professional experience in IT support.
Qualifications
- Very good knowledge of German and good knowledge of English, both written and spoken.
- Strong customer orientation, high problem-solving skills, excellent communication skills, and an independent work style.
Experience
- Existing experience in IT user management, specifically in Active Directory, EntraID, and LDAP.
- Experience with ITSM solutions (e.g., ServiceNow) - ITIL knowledge and certification are advantageous.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Culture
4.2Engineering
3.7Career Growth
4.1Workingconditions
4.0
IT Service Desk Expert
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Onsite
- Diversity
- Open for all genders
