Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 75.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a dynamic IT support team, manage user query handling, and optimize processes for top service quality using modern tools.
Job Technologies
Your role in the team
- Leadership & Development of the Team: You are responsible for the (re)organization of the team, professional and disciplinary leadership, development, and knowledge transfer.
- Operational Management: You support hands-on in daily business, prioritize incoming user requests, coordinate their processing, and ensure smooth handover to the 2nd level.
- Quality Assurance: You ensure a high level of service quality, monitor KPIs and processing statuses, and further develop processes.
- Service Management: You ensure that all information is fully documented and that the internal IT systems are optimally supported.
- Technical responsibility: You and your team keep the IMAC process of all devices under control.
- Knowledge Management: You are responsible for expanding our Knowledge Base and establishing standards for efficient solutions to the inquiries of our internal clients.
- Continuous Improvement: You optimize processes, identify bottlenecks early, and drive improvement initiatives forward.
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Our expectations of you
Education
- Completed IT education (technical college, HTL, university).
Qualifications
- You possess strong leadership qualities and know how to motivate, empower, and successfully guide your team through changes.
- Excellent knowledge of MS365, Copilot, Atlassian Confluence, ServiceNow Incident Management, as well as openness to new internal applications and continuous learning.
- Basic knowledge of DNS, IAM, heterogeneous networks.
- Strong service orientation, structured work approach, and high initiative.
- Ability to motivate a team, make clear decisions, and sustainably ensure quality.
Experience
- Several years of experience in IT support, ideally with leadership responsibilities or team coordination.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Topics that you deal with on the job
This is your employer
Helvetia Versicherungen AG
Wien
Helvetia Schweizerische Versicherungsgesellschaft AG Direktion für Österreich is a company of the Helvetia Group, which is active throughout Europe. We have been operational in Austria for over 140 years, with our headquarters in Vienna. Together with our sister company, Helvetia Versicherungen AG, we provide comprehensive insurance coverage in Austria across all sectors.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Team leader IT Client & User Support
- Salary
- from 75.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
