Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Asten
- Working Model
- Onsite
Job Summary
In this role, you advise customers on technical questions regarding E-health software, process support requests in the ticket system, and escalate complex cases to 2nd level support while being active in the on-call service.
Job Technologies
Your role in the team
- You advise our customers on questions regarding software and hardware.
- You record, classify, and process inquiries, providing technical and organizational support.
- After onboarding, you will support our customers during the weekly on-call duty.
- You escalate complex inquiries to the 2nd Level Support and work closely with your colleagues.
- All customer interactions are recorded in our ticketing system.
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Our expectations of you
Qualifications
- You are an IT technician looking to advance within an internal service department.
- You have good MS Office skills and an interest in new technologies.
- You are confident in dealing with clients and enjoy working in a team.
Experience
- You have experience in customer service, whether as a technical support agent, call center representative, or in a medical practice.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🚲Jobbike
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Career Growth
3.5Culture
3.3Workingconditions
3.8Engineering
3.1
E-Health Support Specialist
- Salary
- from 40.000 € Gross/Year
- Location
- Asten
- Working Model
- Onsite
- Easy Apply
- Easy Apply