Job
- Level
- Experienced
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.800 € Gross/Year
- Location
- Salzburg, Linz
- Working Model
- Onsite
Job Summary
In this role, you create and configure IT services in the BMC Suite, develop ITSM processes, analyze requirements, test new versions, and ensure the quality of service operations.
Your role in the team
- You ensure the smooth operation of our IT services.
- You create and configure workflow-based Service Requests in our tool, the BMC Suite, ensuring smooth processes.
- You continuously develop our core ITSM suite and actively contribute to ongoing optimization.
- Together with our clients and specialist departments, you analyze requirements and develop suitable implementation concepts.
- You create reports, test new versions, and ensure the quality of our service processes.
- You identify and resolve issues during ongoing operations, train colleagues in using the BMC Suite, and ensure compliance with our internal standards.
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Our expectations of you
Education
- You have completed a technical apprenticeship or are a career changer with a strong interest in IT and service processes.
Qualifications
- Passion for technology meets service orientation!
- Your heart beats for IT processes, error analysis, and the optimization of workflows – and you are curious to thoroughly familiarize yourself with the BMC Suite.
- You communicate clearly and enjoy working in a team as well as collaborating with other departments.
- A structured and meticulous work approach, especially in documentation and reports, characterizes you.
Experience
- Initial experience in the IT environment or with service management systems is an advantage, but not a requirement – what matters most to us is your interest.
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What we offer
- A dedicated team pulling together.
- Currently, our team consists of 2 women and 7 men working together with great enthusiasm and mutual support.
- A mentor accompanies you until you can act independently.
- Although you enjoy independently acquiring new knowledge, we also ensure that you stay up-to-date professionally.
- Our location is very accessible by public transportation, and we also support their use financially.
- For this position, we guarantee an attractive and market-appropriate compensation package that is based on your qualifications and professional experience.
- The minimum annual salary for this position is EUR 45,800 gross (including special payments) on a full-time basis.
- You can find more information in our collective agreement.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Raitec Gmbh
RAITEC ist eines der größten und erfolgreichsten Informatik- Systemhäuser Österreichs mit Standorten in Linz, Graz, Innsbruck und Salzburg. Den Hauptgeschäftszweig der RAITEC bilden der Rechenzentrumsbetrieb und der Betrieb dezentraler Hard- und Software-Strukturen für Banken zur Abwicklung aller Geschäftsbereiche.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Application Engineer
- Salary
- from 45.800 € Gross/Year
- Location
- Salzburg, Linz
- Working Model
- Onsite
- Diversity
- Open for all genders
