Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.200 to 3.900€ Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stability and security of IT systems, administer the Microsoft environment, and handle technical user inquiries within an international support team.
Job Technologies
Your role in the team
- In your role, you ensure that our IT remains stable, secure, and future-proof.
- With technical expertise, a clear focus on processes, and a strong service mindset, you keep our systems running — from device management and support to projects and rollouts.
- You lay the foundation that allows our teams to work smoothly.
- Service-oriented consulting: Through your expertise, you will become a reliable and valued point of contact.
- Even when things get stressful, you keep a clear head and always communicate in a friendly, solution-oriented manner with a genuine service mindset.
- User Support: Your daily tasks include the administration and support of our Microsoft environment - including Outlook, Teams, and SharePoint.
- You help our colleagues to use these tools effectively.
- Technical support: Your responsibilities also include the installation, configuration, and troubleshooting of PCs, laptops, printers, peripherals, smartphones, and tablets.
- Supporting across borders together: As part of our international support team, you will work closely with colleagues from Austria and Germany to ensure that technical issues are resolved quickly and reliably.
- In this role, you will primarily oversee our three Austrian locations in Vienna, Linz, and Korneuburg, and contribute your expertise to ensure smooth IT operations across all sites.
- Incident Management: In first-level support, you handle the receipt, analysis, and prioritization of incidents and service requests received via phone, email, or ticket system.
- You systematically escalate more complex disturbances or requirements to the second-level support or the responsible specialist departments.
- Knowledge Management: You actively contribute to knowledge preservation by maintaining and expanding the knowledge database, as well as creating user manuals.
This text has been machine translated. Show original
Our expectations of you
Education
- What you bring as a future employee in the IT Service Desk: a successfully completed training in the IT field (apprenticeship, HTL, university, etc.).
Qualifications
- Extensive knowledge in user management (Active Directory/Azure AD).
- Ideally, initial contact with IT security as well as basic network knowledge.
Experience
- Several years of experience working with Windows, Mac OS, and iOS devices.
- Experience with standard hardware (notebooks, printers) as well as ideally with programs such as Jira, Confluence, M365, and Barramundi.
- Ideally, experience in scripting (PowerShell, VBS).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Thalia Buch & Medien GmbH
Linz
At Thalia, we are the first and foremost destination for book lovers in Austria. Our bookstore is a place of information, inspiration and fascination that creates new dimensions in the world of books. We provide an unparalleled reading experience for our customers and continue to be one of the most popular destinations for bibliophiles throughout the country
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT administration in the service desk
- Salary
- 3.200 to 3.900€ Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
