Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € Gross/Month
- Location
- Salzburg
- Working Model
- Onsite
Job Summary
In this role, you will provide 2nd-level support for access control systems, analyze issues, assist in system deployments, and document solutions to ensure the smooth operation of security technologies.
Job Technologies
Your role in the team
- To strengthen our Service Desk team, we are looking for a dedicated IT specialist (m/f/d) with a focus on access control systems and IT-based security technology.
- In this position, you are the central point of contact for our customers and technicians, ensuring the smooth operation of our IT and security systems.
- Technical 2nd-level support for access control systems and IT-based security solutions.
- Support and maintenance of our IT products and software solutions (e.g., access management, server and network components).
- Analysis, troubleshooting, and resolution of issues (remote, via phone, through ticket system).
- Support with system commissioning, updates, and configurations.
- Close collaboration with project management and technology.
- Documentation of solutions, systems, and support cases.
- Contribution to the continuous development of the Service Desk support and internal processes.
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Our expectations of you
Education
- Completed IT technical education (HTL, FH, university, apprenticeship) or comparable qualification.
Qualifications
- Knowledge of access control technology, security technology, or comparable IT systems is an advantage.
- Good knowledge of network technology, Windows servers/clients, databases, or IT infrastructure (clouds, IT security).
- Analytical thinking, structured working approach, and high solution orientation.
- Ability to work in a team as well as strong communication skills.
- German language skills at C1 level, English language skills are an advantage.
Experience
- Experience in IT support, service desk, or technical internal support.
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What we offer
- Salary EUR 65,000.00 gross per month with appropriate qualifications.
- An additional overpayment is possible for top candidates.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ÖWD Österreichischer Wachdienst security GmbH & Co KG
Salzburg
The family-owned company founded in 1906 has locations in all of Austria's Bundesländer. The group oversees and monitors around 35,000 properties throughout Austria across its individual divisions including ÖWD Security (security services), ÖWD Security Systems (security technology), ÖWD Cleaning Services (building cleaning), ÖWD Time Access (access control and time recording) and ÖWD Insurance Services (insurance broker).
Description
- Founding year
- 1906
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT expert - security technology / access control
- Salary
- from 65.000 € Gross/Month
- Location
- Salzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
