Logo Zentraler Informatikdienst der Universität Wien

IT support

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Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.071 € Gross/Month
  • Location
    Vienna
  • Working Model
    Hybrid, Onsite
  • AI Summary

    In this role, you will manage IT infrastructure and First-Level support for staff, develop digital documentation, maintain web presence, and collaborate closely with the Central IT Service.

    Job Technologies

    Your role in the team

    • Your responsibilities include IT support for the staff of the Institute of Art History, maintaining the digital (research) documentation, managing and developing the website, providing printer support, and handling software support and license administration.
    • You are responsible for the procurement, installation, configuration, and maintenance of the institute's hardware and software infrastructure (PCs, laptops, printers, media technology, lecture hall equipment, learning platforms, etc.).
    • You provide first-level support (via phone and email), advise and train users, create IT documentation, and inform about disruptions or updates.
    • You will work closely with the institute's information point.
    • They analyze IT problems, identify sources of errors, and develop solutions for sustainable resolution.
    • You act as an interface to the Central IT Service of the university and, together with them, oversee the institute's network and server infrastructure.
    • You are the contact person for digital agendas in research and teaching – particularly in the field of art historical archives, Digital Art History, and Artificial Intelligence.
    • You are responsible for the technical maintenance and updating of the institute-related websites.
    • You work closely with the institute administration in planning and utilizing the IT budget.

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    Our expectations of you

    Education

    • Completed school or vocational training in the IT field (e.g., HTL, apprenticeship with several years of practical experience) or at least a Bachelor's degree in a relevant field.

    Qualifications

    • Profound knowledge of the operating systems Apple, Windows, and Linux.
    • Knowledge of desktop, notebook, and server hardware.
    • Programming skills (e.g., Python, HTML, CSS (primarily Bootstrap)).
    • Very good German and solid English skills (from B2 level).
    • You are a team player, reliable, and enjoy working in a solution-oriented manner.
    • You are open to further training and participating in networking meetings.

    Experience

    • Experience in system administration and network engineering.

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    Food & Drink

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    Job Locations

    Map of company locations
    • Location Vienna

      Location Vienna

      Universitätsstraße 11

      1010 Wien

      Austria

    Topics that you deal with on the job

    This is your employer

    Zentraler Informatikdienst der Universität Wien

    Zentraler Informatikdienst der Universität Wien

    Wien, Wien, Wien

    The University of Vienna's Information and Communication Technology Department (ZID) provides services that help members of the university community, as well as external partners and customers, achieve their goals. We offer tailored solutions that cover a wide range of ICT needs.

    Description

  • Company Size
    50-249 Employees
  • Founding year
    1971
  • Language
    German
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication, Education System, Science, Research
  • Salary
    from 3.071 € Gross/Month
    Location
    Vienna
    Working Model
    Hybrid, Onsite

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