Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as the technical hub for dealers, handling customer inquiries, conducting diagnostics, documenting cases, and communicating with the after-sales team for efficient problem resolution.
Your role in the team
- You are the technical hub between our dealers in Austria, the After-Sales Technical Support deployed by SAIC, and MG Europe. With thorough diagnostics, clear approvals, and effective communication, you ensure that customer cases are resolved quickly, sustainably, and with a focus on quality.
- Technical support and consulting for merchants (hotline, tickets, remote support)
- Technical diagnosis of customer cases (analysis, reproduction, documentation)
- Derivation of corrective actions or escalation management with the local manufacturing team for problem resolution
- Direct communication with the After-Sales Technical Support Manager deployed by the manufacturer in Austria.
- Writing bulletins and technical information letters
- Continuous coordination with MG Europe on quality development (field topics, feedback loops)
- Inspection and approval of repairs within the scope of the warranty (warranty and goodwill processes)
- Participation in training sessions for technicians: preparation of materials, possibly conducting sessions independently.
- Participation in European training sessions for new products and technologies; knowledge transfer into the network.
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Our expectations of you
Education
- Completed technical education (e.g., automotive technology, mechatronics, HTL) or equivalent qualification
Qualifications
- Confident in handling diagnostic systems, technical documentation, and ticket/warranty tools.
- Excellent spoken and written proficiency in German and English.
- Analytical thinking, structured working approach, precise documentation
- Strong communication skills and service-oriented in dealing with dealers and internal interfaces
- Willingness to travel for selected training sessions/meetings
- Driver's license B
Experience
- Professional experience in technical support, workshop diagnostics, or after-sales.
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What we offer
- Opportunity to set new trends in the field of Customer Service & Experience
- Professional support during the onboarding process as well as tailored development opportunities.
- Collaboration within a dedicated, dynamic team with plenty of freedom and career prospects.
- A secure job within a strong and successful Austrian corporate group as well as the emerging brand MG.
- Modern working environment at our location in Richard-Strauß-Straße 14, 1230 Vienna
- Attractive internal corporate benefits (e.g., top discounts on car purchases, spare parts, as well as service, financial services, and much more)
- We offer a gross monthly salary starting from €3,500 gross per month for this position. The actual salary will be agreed upon with you during a personal interview.
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Benefits
Work-Life-Integration
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Job Locations
This is your employer
DENZEL Gruppe
Seiersberg-Pirka, Wien
In today's interconnected world, a strong and attractive transportation offering is more important than ever. No Austrian company does this better than DENZEL Gruppe: as an importer of leading global brands, provider of major car brands with its own branches in the biggest cities, and creator of comprehensive and innovative service concepts like DENZELCARE.
Description
- Founding year
- 1934
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Trade
Dev Reviews
by devworkplaces.com
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(1 Review)3.0
Engineering
2.5Career Growth
3.0Culture
3.2Workingconditions
3.4
Technical support
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
