Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a cross-location IT User Support team, monitor service levels, optimize processes, and enhance knowledge sharing as well as team development, ensuring high customer satisfaction.
Job Technologies
Your role in the team
- Leadership of the cross-location team in organizational, technical, and personnel matters (12 employees and 3 apprentices).
- Ensuring optimal service quality to achieve high customer satisfaction.
- Regular monitoring, management, and reporting of service levels based on SLAs and quality metrics.
- Design and continuation of sustainable knowledge management, our apprenticeship concept, and team development.
- Creation of an optimized resource, vacation, or duty roster.
- Definition and implementation of continuous improvement measures for processes and tools.
- Ensuring optimal IT asset management (e.g., IT hardware issuance).
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Our expectations of you
Education
- Completed IT training and several years of experience in a comparable Office IT corporate environment.
Qualifications
- Proactive and open leadership personality with a passion for team development.
- Extremely high customer and service orientation.
- Communication skills, sense of responsibility, and strong implementation capabilities.
- Good knowledge of IT Service Management (ITIL, ISO 20000) is an advantage.
Experience
- Experience in leading cross-site teams is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
Location Vienna
Rotenturmstraße 5-9
1010 Wien
Austria
Topics that you deal with on the job
This is your employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
Team Leader IT User Support
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
